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Welcome to Equestrian Supply Shop! These Terms and Conditions outline the rules and regulations for using our website and purchasing our premium equestrian products. By accessing our site and making purchases, you agree to these terms in full.

Equestrian Note: Just as proper tack ensures a harmonious ride, these terms are designed to create a smooth experience for both horse and rider. We encourage you to read them carefully before placing your order.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to equestrian enthusiasts aged 18+ worldwide, excluding certain Asian regions and remote areas. You agree to provide accurate information when creating an account or making purchases.

1.2 Intellectual Property

All content including logos, product images, and descriptions are the property of Equestrian Supply Shop and protected by copyright. Unauthorized use may violate copyright, trademark, and other laws.

2. Product Information

2.1 Product Descriptions

We take pride in providing detailed descriptions of our:

  • English saddles and tack
  • Competition-grade apparel
  • Specialty horse equipment
  • Rider accessories

While we strive for accuracy, slight variations may occur. Please contact us if you have specific questions about a product’s technical specifications.

2.2 Custom and Special Order Items

Custom-made competition jackets and personalized tack cannot be returned unless defective. Production times for these items will be communicated at time of order.

3. Ordering Process

3.1 Placing an Order

When you place an order, you’re making an offer to purchase which we may accept or decline. We’ll send an order confirmation email upon receipt.

3.2 Pricing and Payment

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All prices are in USD. We reserve the right to correct pricing errors and cancel orders resulting from such errors.

4. Shipping and Delivery

4.1 Processing Time

Orders are processed within 1-2 business days. During peak competition seasons, processing may take slightly longer.

4.2 Shipping Options

We offer two shipping methods:

  • Standard Shipping: $12.95 via DHL/FedEx (10-15 business days after dispatch)
  • Free Shipping: For orders over $50 via EMS (15-25 business days after dispatch)

4.3 International Orders

Customers are responsible for any customs duties or import taxes. We cannot guarantee delivery times for international shipments.

5. Returns and Exchanges

5.1 Return Policy

Items must be returned within 15 days of receipt in:

  • Original, unused condition (tags attached for apparel)
  • Original packaging (especially important for delicate tack items)

5.2 Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Equestrian footwear
  • Horse care products
  • Custom-made items
  • Final sale items

5.3 Return Process

To initiate a return:

  1. Email [email protected] with “Return Request” in subject line
  2. Await our RMA number (within 2 business days)
  3. Ship items to our San Antonio facility

5.4 Refunds

Refunds are issued within 3-5 business days after we receive and inspect the return. Original shipping costs are non-refundable.

6. User Responsibilities

6.1 Account Security

You’re responsible for maintaining the confidentiality of your account credentials and all activities under your account.

6.2 Product Use

Our products are designed for equestrian use. Proper fitting and maintenance are the rider’s responsibility. We recommend consulting with a professional for tack fitting.

6.3 Prohibited Conduct

You agree not to:

  • Use our site for unlawful purposes
  • Attempt to gain unauthorized access to our systems
  • Misrepresent product reviews
  • Resell our products without authorization

7. Liability Limitations

7.1 Product Liability

Equestrian Supply Shop’s liability is limited to the purchase price of the product. We’re not liable for:

  • Consequential damages from product use
  • Incorrect use of equestrian equipment
  • Events beyond our reasonable control

7.2 Website Availability

We strive to keep our site available but aren’t liable for temporary outages due to maintenance or technical issues.

8. Privacy and Data Protection

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect and use your information.

9. Changes to Terms

We may update these terms periodically. Continued use of our site after changes constitutes acceptance of the new terms.

10. Governing Law

These terms are governed by the laws of Texas, USA. Any disputes shall be resolved in courts located in Bexar County.

11. Contact Information

For questions about these terms, please contact our stable:

Equestrian Supply Shop
236 Fidler Drive
San Antonio, TX 78209 USA
Email: [email protected]

Final Note: At Equestrian Supply Shop, we’re committed to serving the equestrian community with the same dedication you show in the saddle. Thank you for choosing us as your trusted tack and apparel provider.