At Equestrian Supply Shop, we understand that even the most carefully selected tack or apparel may need adjustment—just like your horse’s equipment before a big competition. Our returns policy is designed with the same precision as our premium equestrian products.

Eligibility for Returns/Exchanges

To qualify for return or exchange, items must be:

  • In original, unused condition (tags attached for apparel)
  • In original packaging (especially important for delicate items like bridles or horse boots)
  • Received within the last 15 days
  • Accompanied by proof of purchase

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Equestrian Footwear (riding boots)
  • Horse Care products (grooming items, topical treatments)
  • Custom-made Competition Jackets or personalized tack
  • Items marked “Final Sale” during special promotions

Return Process

Follow these steps like preparing your horse for a flawless dressage test:

  1. Initiate Request: Email [email protected] with “Return Request” in the subject line (see template below)
  2. Await Authorization: Our team will respond within 2 business days with a Return Merchandise Authorization (RMA) number
  3. Package Securely: Use original packaging for items like English saddles or fragile accessories
  4. Ship Back: Send to our San Antonio facility at:
    Equestrian Supply Shop Returns
    236 Fidler Drive
    San Antonio, TX 78209 USA

Refund Timeline & Methods

Once we receive and inspect your return:

  • Processing Time: 3-5 business days (longer during peak competition seasons)
  • Refund Method: Original payment form (Visa, MasterCard, JCB, PayPal)
  • Shipping Costs: Non-refundable unless due to our error

International refunds may take additional 2-3 days for bank processing.

Exchange Process

For exchanges (size, color, or product):

  1. Follow standard return procedure
  2. Clearly state desired replacement item in your email
  3. We’ll ship the new item once the return is processed (additional charges may apply for price differences)

Pro Tip: For faster exchanges on competition gear, consider placing a new order while processing your return.

Return Request Template

Subject: Return Request – [Order #12345] Dear Equestrian Supply Shop Team, I would like to request a return/exchange for the following item(s): Product Name: [e.g., “Technical Riding Jacket – Size M”] Order Number: [12345] Reason for Return: [Fit/Quality/Other] [For exchanges, specify desired replacement: e.g., “Please exchange for Size L in same color”] I confirm the item(s) are unused with original tags/packaging. Best regards, [Your Full Name] [Phone Number] [Shipping Address]

Damaged or Incorrect Items

If your horse blankets or tack arrive damaged/wrong:

  • Contact us within 48 hours of delivery
  • Include photos of the issue
  • We’ll arrange expedited replacement at no cost

For any questions about our policy, contact our stable at [email protected].

Ride with confidence knowing we stand behind our products as firmly as a well-fitted saddle.