Privacy Policy

Last Updated: [Insert Date]

At Equestrian Supply Shop (“we,” “our,” or “us”), we respect your privacy as much as you value premium equestrian gear. This Privacy Policy explains how we collect, use, protect, and share information about our customers—from competitive riders to stable managers—when you visit usequestriangearpro.com or purchase our high-performance equipment.

1. Information We Collect

To provide our global clientele with seamless service, we collect:

• Order Information: Name, billing/shipping addresses, payment details (processed securely via PCI-compliant systems), and products purchased (e.g., English saddles, competition jackets).
• Account Details: For registered users, we store login credentials and purchase history to expedite repeat orders of horse tack or riding apparel.
• Technical Data: IP address, browser type, and device information to optimize our site for mobile riders researching horse boots or bridles.
• Communications: Emails with our customer service team regarding special saddle orders or bulk barn purchases.

2. How We Use Your Information

Like carefully fitting a breastplate, we use data precisely:

• Process transactions for high-value items like technical riding apparel with 256-bit SSL encryption
• Ship horse blankets or competition gear to your stable via DHL/FedEx
• Provide customer support for international orders (excluding certain Asian regions)
• Improve our product offerings based on popular searches for equestrian footwear or martingales
• Prevent fraud using address verification (AVS) for orders over $200

3. Data Sharing & Disclosure

We treat your data with the same discretion as selecting show tack:

• Payment Processors: Visa, MasterCard, JCB, and PayPal receive only necessary transaction details
• Shipping Partners: DHL/FedEx receive delivery addresses for expedited horse boot shipments
• Legal Compliance: When required by law (e.g., customs documentation for international saddle orders)
• Business Transfers: In case of merger, with similar equestrian retailers only

4. International Data Transfers

For our global riders (excluding some Asian regions), data may transit through U.S. servers at our San Antonio headquarters (236 Fidler Drive) with GDPR-compliant safeguards for European customers purchasing competition gear.

5. Data Security

We protect your data like premium horse blankets protect your champion:

• PCI-DSS compliant checkout for all purchases from bridles to riding apparel
• 3D Secure authentication available for European transactions
• Never storing complete payment details on our servers
• Regular security audits of our systems

6. Your Rights

You control your data like adjusting girths for perfect fit:

• Access: Request details of your horse care product orders
• Correction: Update shipping addresses for upcoming team uniform deliveries
• Deletion: Remove account data (excluding transaction records required by law)
• Opt-Out: Unsubscribe from marketing while retaining order notifications

Submit requests to [email protected] with “Privacy Request” in the subject.

7. Cookies & Tracking

Like checking a horse’s stride, we use:

• Essential Cookies: For cart functionality when selecting multiple horse boots
• Analytics: To improve browsing experience for riders researching English saddles
• Marketing: Only with consent, showing relevant outerwear to returning visitors

Manage preferences via your browser settings or our cookie banner.

8. Policy Updates

We’ll notify riders of significant changes via email or site notices, just as we’d alert you to new competition jacket arrivals.