Welcome to Equestrian Supply Shop’s FAQ page. We’ve compiled answers to the most common questions about our premium equestrian products and services. Whether you’re a competitive rider or a passionate equestrian, we’re here to ensure your shopping experience is as smooth as a well-trained dressage horse.

About Our Products

Q: What types of equestrian products do you specialize in?
A: We offer a comprehensive range of performance-focused equestrian gear including English saddles and tack, bridles and reins, competition jackets, horse blankets, riding apparel, and horse care products. Our selection is curated by riders for riders, ensuring quality and functionality.
Q: How do I choose the right size for riding apparel or horse equipment?
A: Each product page includes detailed sizing charts. For riding apparel, we recommend measuring yourself according to our guide. For horse equipment like blankets or boots, measure your horse following our instructions. If you need assistance, our rider-experts are happy to help via email at [email protected].
Q: Are your products suitable for competitive riding?
A: Absolutely! Many of our products like competition jackets, English saddles, and technical riding apparel are designed specifically for competitive use. We source gear that meets the demands of serious riders while maintaining quality craftsmanship.

Ordering & Account

Q: How do I create an account?
A: You can create an account during checkout or by visiting our account registration page. Having an account allows you to track orders, save your shipping information, and receive updates on new products tailored to equestrians.
Q: Can I modify or cancel my order after placement?
A: Orders are processed quickly (within 1-2 business days) to ensure timely delivery. If you need to modify or cancel, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request before shipment.
Q: Do you offer discounts for bulk or team orders?
A: Yes! We provide special pricing for teams, barns, or bulk purchases. Contact our customer service with your requirements, and we’ll prepare a customized quote for your equestrian needs.

Shipping & Delivery

Q: What shipping options do you offer?
A: We provide two shipping methods tailored for equestrians:
– Standard Shipping ($12.95 via DHL/FedEx): 10-15 days after dispatch (ideal for competition gear)
– Free Shipping (via EMS): 15-25 days after dispatch for orders over $50 (perfect for seasonal purchases)
Q: How long does order processing take?
A: Our rider-experts carefully verify and pack each order within 1-2 business days. You’ll receive tracking information as soon as your order leaves our San Antonio facility.
Q: Do you ship to my country?
A: We ship globally (excluding some Asian and remote regions). Our most popular destinations include North America (3-7 days), Europe (8-12 days), and Australia/NZ (10-15 days) with standard shipping after dispatch.
Q: My competition is coming soon – can I expedite shipping?
A: We understand competition timelines! While we don’t offer formal expedited shipping, our Standard Shipping via DHL/FedEx is our fastest option (10-15 days after dispatch). For urgent needs, contact us before ordering at [email protected] and we’ll advise on the best solution.

Returns & Exchanges

Q: What is your return policy?
A: We offer a 15-day return window from the delivery date. Items must be unused with original tags and packaging. Contact us at [email protected] to initiate a return.
Q: My item arrived damaged – what should I do?
A: We take great care in packaging delicate equestrian gear, but if damage occurs, please contact us within 48 hours of delivery with photos of the damaged item and packaging. We’ll arrange for a replacement or refund immediately.
Q: Can I exchange an item for a different size?
A: Yes! We understand sizing can be tricky with riding gear. Contact us within 15 days of delivery, and we’ll guide you through the exchange process. Please note the item must be unused with original tags.

Payment & Security

Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure checkout. All transactions are encrypted for your security.
Q: Is my payment information secure?
A: Absolutely. We use industry-standard SSL encryption for all transactions. We never store your full payment details on our servers.
Q: Why was my credit card declined?
A: This is usually due to your bank’s security measures. Common reasons include international transaction blocks (we’re based in the US) or exceeding your daily limit. Contact your bank or try an alternative payment method like PayPal.

Still Have Questions?

Our team of fellow equestrians is always ready to assist you. Contact us at [email protected] for personalized help with your equestrian gear needs.

Equestrian Supply Shop
236 Fidler Drive, San Antonio, US 78209